Support
Tell us what's wrong. We'll write back.
Email support@tinselvite.com and you'll usually hear back within two business days. A person reads it. Include your device, whether you're a host or a guest, and a screenshot if you have one. It usually saves a round trip.
- I lost the invitation link
- Search your Messages for the host's name, or ask them to resend it. There's no way to look an invitation up by name or number here, because guests never need an account. Hosts can resend to one guest without re-sending to everyone.
- The link won't open
- Try opening it in Safari or Chrome rather than the browser inside another app. If it still won't load, email us the link and we'll check it.
- Do I need an account?
- No download, no account, no password. Open the link and reply.
- I need to change my RSVP
- Open the same link again and update it. Your host sees the change straight away.
For hosts
- A design failed to generate
- The credit is refunded automatically. If your balance still looks wrong after a minute, email us with the approximate time and we'll put it right.
- My purchase didn't appear
- Restore purchases from Settings. If that doesn't do it, send us the receipt from Apple or Google and we'll add the credits by hand.
- I need to fix a typo after sending
- Details that are not painted on the card, like the RSVP questions and additional details, update for every guest for free. A change to painted wording is painted again, and each painting is one of the three your credit covers.
- I need to change the title on the artwork
- Type the new words on the Text tab and paint it again. Each painting is one of the three your credit covers. Your guests see the new design once you keep it.
- A guest didn't get the text
- Messages go through your own carrier, so normal texting rules apply. Check the thread in Messages, then resend from that guest's row.
Reaching us
- Data & privacy requests
- Email support@tinselvite.com with the subject line Data request for account deletion, a copy of your data, or removal of an RSVP.
- Press & partnerships
- Email hello@tinselvite.com.
- Everything else
- Email support@tinselvite.com. Two business days, usually sooner.
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TinselVite, LLC, a South Carolina limited liability company.